curriculum vitae

Dennis L. ​Mueller

​Accountability, Belonging & Loyalty
Download a one page PDF of Dennis' resume
Dennis' full work history is also available at linkedin.com
Contact Dennis here for contract or full time opportunities

approach

I believe all companies can cultivate loyalty and success.  Great companies are made from exceptional people, an inspiring purpose, and a disciplined culture of excellence.  Without insightful and emotionally intelligent leadership focused on customer success, loyalty is rarely achieved.  As a leader, I am driven to create strategies that inspire and empower employees to deliver extraordinary and consistent customer experiences. 

work experience

Leadership Coach
Wanderlight (self-employed)
2014 – Present
I believe any person with the right motivation can become a great leader.

Leadership is a skill. And like any skill, it can be learned.

A leader, by its definition, is a role describing a relationship to other people. My work as a Leadership Coach focuses primarily on relationships: relationships to coworkers; relationships to beneficiaries and investors; and relationship to self.

​Approach:
  • Clarify mission and vision to focus company efforts, empower individuals, and inspire loyalty
  • Simplify decisions and understand consequences based on priority and mission
  • Establish methodologies and the discipline required for consistent and sustainable excellence
  • Develop relationship building acumen using empathy and compassion with others and self
  • Instill the importance of balance as it affects innovation, sustainability and joy

I work with all levels of titles. I have experience coaching CIOs, CTOs, VPs, PhDs., academics transitioning to industry, and individual contributors transitioning to leadership roles.
VP Innovation & ​Emerging Technologies
DataEndure (formerly CMT)
2004 – 2014
I managed the innovation process that identified product strategies, business opportunities, and new technologies.  My research and planning enabled DataEndure to develop new capabilities to better serve our clients and partners alike leading to 8 fold revenue growth within 4 years of joining.  

I evangelized solutions and our capabilities to both customers and partners.  I built and led a sales engineering team of 7 people to support these efforts as our business grew.  Our efforts enabled hundreds of clients' success by focusing on customer outcomes.   Understanding and handing off customer outcomes to post-sales teams resulted in a far better customer experience.

I established and operated a consulting services and cloud MSP division of more than 35 people with 24x7 on-call support.  Our team worked with multiple vendor support organizations to have a seamless experience to the end-user.  Over my decade long tenure at DataEndure, I was responsible for many aspects of the business including team building, public talks and presentations, SOW creation and legal contract negotiation, technical marketing and sales, IT, and company education and certifications.
Director of Engineering
Helio Solutions
2001 – 2004 
I led the technical services organization with responsibilities including technology direction and vendor relations, creation of professional services team, technical sales, and IT.
  • Created and led a maximum efficiency pre/post sales engineering and professional services organization (consisting of 10 direct reports) contributing to revenues exceeding 55 million dollars annually.
  • Created and documented sales processes designed to support multiple technology disciplines, simultaneous projects, and engagements (averaging 25 per month).
  • Led pre-sales engineering, professional services, IT, and education with hire/fire, P&L, forecasting and liability responsibilities.
  • Designed strategic marketing programs for prepackaged product and service offerings.
  • Quarter-backed multi-vendor support to enable quicker resolution to complex technical issues.
Dir. Engineering, Co-founder
Digital Infusion, Inc.
2000 – 2001
​Digital Infusion was a technology consulting firm focused primarily on implementing enterprise class storage solutions to Fortune 1000 companies.  As my first significant business venture, I was responsible for sales, management and execution of professional services.  Great customer service and proactive support with functional documentation were the hallmarks of our success.  
Sr. System Engineer
Tumbleweed Communications, Inc.
1999 – 2000
I was responsible for all of the Professional Services Organization data center architecture and operations
  • Designed and configured highly available/fault tolerant ASP out-source solution
  • Performed on-site professional services for data center implementations of IME Software into clients' network
  • System related trouble shooting with emergency and non-emergency issues
  • Designed and built computer lab infrastructure for customer demonstrations, QA, and development
  • Architected and developed processes for computer acquisition, resource allocation  and management
Sr. System Engineer
Gobosh
1998 – 1999
I engaged customers in pre-sale architecture and performed hands on technical professional services for products we sold.  
Sr. Frontline Engineer
Cisco (contracted through Adecco)
1997 – 1998
I supported multi-platform/OS computing environment for 600+ internal engineers at Cisco, performing server and end-point related troubleshooting with emergency and non-emergency issues.

passions

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